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PRIVACY POLICY

Last Updated: October 13, 2026

Company Name: Veloce Supply Chain Sdn. Bhd.

Website: www.velocesc.com

1. INTRODUCTION

Welcome to Veloce Supply Chain Sdn. Bhd. We respect your privacy and are committed to protecting the personal data of our retail customers (B2C), business clients (B2B), and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, register an account, or purchase our F&B ingredients, tools, and equipment.

2. INFORMATION WE COLLECT

We collect personal information that you voluntarily provide to us when placing an order, registering an account, or communicating with us.

A. Personal & Business Information

  • B2C Customers: Name, email address, phone number, delivery address, billing address, and payment information.

  • B2B Clients: Contact person name, business name, company registration number, tax ID, business email, business phone number, business delivery address, and invoicing/credit details.

B. Transaction & Order Data

Details of products purchased (ingredients, machinery, tools), order history, delivery notes, and customer support communications.

C. Technical & Usage Data

IP address, browser type, device information, operating system, pages viewed, and referral URLs collected automatically through cookies and tracking technologies when you visit our website.

3. HOW WE USE YOUR INFORMATION

We use your information for the following business purposes:

  • Order Processing & Fulfillment: To process transactions, pack orders, and deliver F&B ingredients, tools, and equipment to your specified address.

  • Account Management: To manage B2C and B2B customer accounts, wholesale pricing tier verification, and credit term applications.

  • Customer Support: To respond to inquiries, handle equipment warranty claims, and manage return/refund requests.

  • Business Operations & Delivery: To coordinate with logistics providers and temperature-controlled freight services for perishable goods.

  • Marketing & Communications: To send updates, promotional offers, product catalogs, or restock alerts (you may opt out at any time).

  • Legal Compliance & Security: To prevent fraud, verify payments, and comply with legal or tax obligations.

4. SHARING & DISCLOSURE OF INFORMATION

We do not sell or rent your personal data to third parties. We may share your information with trusted third parties only to fulfill our services:

  • Logistics & Delivery Partners: Third-party couriers, cold-chain transport services, and freight handlers to deliver your orders.

  • Payment Processors: Secure payment gateways and financial institutions to process credit card, online banking, or invoice payments.

  • Service Providers: IT support, website hosting providers, cloud storage, and email distribution services.

  • Legal Requirements: When required by law, court order, or governmental authorities to enforce our Terms of Service or protect our legal rights.

5. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand customer preferences. You can adjust your browser settings to refuse cookies, but some features of our website may not function properly as a result.

6. DATA SECURITY

We implement appropriate technical, organizational, and physical security measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

7. DATA RETENTION

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including satisfying any legal, accounting, tax, or reporting requirements.

8. YOUR DATA PROTECTION RIGHTS

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: The right to request copies of your personal data held by us.

  • Correction: The right to request correction of inaccurate or incomplete information.

  • Deletion: The right to request deletion of your personal data, subject to legal or contractual retention rules.

  • Opt-Out: The right to unsubscribe from marketing emails at any time using the "Unsubscribe" link in our emails.

To exercise any of these rights, please contact us using the contact details provided below.

9. THIRD-PARTY LINKS

Our website may contain links to external sites (such as equipment manufacturer websites or payment providers). We are not responsible for the privacy practices or content of these third-party websites.

10. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically.

11. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

  • Company Name: Veloce Supply Chain Sdn. Bhd.

  • Support Email: support@velocesc.com

  • Phone: [Insert Phone Number]

  • Address: B-G-11, Block B, No.2, Jalan PJU 1A/41B, Pusat Dagang NZX, 47301 Petaling Jaya, Selangor